Please read this document carefully before proceeding
We are www.stitchmastersuk.co.uk (and including all its business offerings, products, features and services, hereinafter called as the “Website”), an internet based e-commerce portal owned and managed by StitchMastersuk
The Website will hereinafter collectively and interchangeably be referred to as “we”, “our” or “us” as may be the context in this agreement containing terms and conditions of usage of the Website.
Eligibility to Use, Access and Register on the Website
Only those persons eligible to enter into legally binding contracts are permitted to use, access or register on this Website. Persons who are "incompetent to contract"(including minors and undischarged insolvents) are prohibited from accessing the Website. Please do not use, access or register on the Website if you are a minor i.e. under the age of 18 years. We reserve the right to terminate your membership if it is brought to our notice or if it is discovered that you are “incompetent to contract."
Website Membership, and Use of Website
The material on the Website is presented solely for the purpose of sale in UK. If you access this Website from outside UK, we are not responsible for supply of any products outside UK or liable for refund for orders placed from locations outside UK.
Correctness of Information
You agree and undertake that any information submitted by you on the Website will always be true, authentic, accurate, correct and up to date.
We may limit, discontinue or block your use of the Website, if that in our sole discretion, restricts our ability to carry on our operations or the ability of other customers to use the Website.
We may share your information, without taking your prior consent, with our employees or service providers, any person or entity that acquires us, to the Government or law enforcement agencies (if requested or required) and with anyone else, as may be necessary to render and complete the intended Website offerings.
Your passwords and account security
You agree and understand that it is your sole responsibility to maintain the secrecy and confidentiality all the information associated with your membership account for using and accessing the Website, including your passwords. You are solely responsible for all activities that occur under your account/s registered on the Website.
We will take due care to ensure the confidentiality of your membership details. In the very unlikely event of your credentials becoming known to a third party on account of an intrusion into our database, we may notify you of such breach if the communication is warranted and you agree and acknowledge that we shall not be made liable for any resulting damages.
If we suspect or believe that there may be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your membership account without assuming any liability.
If you suspect or believe any unauthorized use of your information on the Website including any membership account details, you agree to notify us immediately through our contact details provided on the Website.
Membership to the Website is free and users may surf or browse the Website. We may at our sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event, we reserve the right to introduce fees for the new services offered or amend/introduce fees for existing features, as the case may be. Such changes shall be posted on the Website and shall automatically become effective immediately after they are posted on the Website or from a date as notified by us. You will be allowed to continue using the Website after making requisite payments.
Offerings on the Website
The form and nature of our Website may change from time to time in line with evolving market dynamics, competitive pressures and based on our internal business and commercial assessments. One of the products & offerings on the Website will be garments, clothing and accessories or other services related to garments, clothing and accessories. For a detailed description, please refer to the section “About Us” on the Website
We may temporarily suspend or permanently discontinue parts of our Website (or any features within the Website) at our sole discretion.
We shall not be responsible for any loss or damage to you or anyone else caused by a discontinuation or modification of any of the features of the Website or total discontinuation of the Website.
Order Placement on the Website
The supply of the Website’s products and offerings will be subject to your making necessary and requisite payments, if any.
At the time of placing an order, you will be required to submit a valid phone number on the Website. By submitting and/or registering your phone number with us, you agree to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates(even if your phone number is registered with the Do Not Call Registry)or for promotional phone calls or SMS for our Website's products and offerings.
You are solely responsible to check the product description carefully before placing an order on the Website. By placing an order for a product you also agree to be bound by the conditions of sale included in the product description.
Accuracy of Product and Pricing Information
While we strive to provide accurate pricing information for the products and services on our Website, pricing or typographical errors may occur. In the event that a product is listed with incorrect price or product information, we may, at our sole discretion, refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that a product is mis-priced, we have the right to modify the price of the product until the dispatch of product ordered by you, and contact you for further instructions, or cancel the order and notify you of such cancellation. If we have to cancel the order after we have processed the payment, the said amount will be refunded back to you.
We strive to provide you with the best prices. However, sometimes the online price may not match with the price in a store for a similar product. Prices and availability are subject to change without notice.
We are not responsible for unsatisfactory or delayed deliveries or damages/delays as a result of products which are out of stock or unavailable.
You understand and agree that while every endeavor has been made to accurately reproduce colors, designs, patterns, fits or finish there may be minor variations in color, design, pattern, fit or finish of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings, capabilities of monitors or variation in source of procurement of such material or any such other reason. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
In the event that a product does not meet your expectations, you may ask for modification in the product at our cost. In the event of return of the product is acceptable to us and resulting refund request, the amount paid by you at the time of order placement shall be refunded to you. However, under no circumstances, any other form of compensation will be given for any loss or damage caused to you whether directly or indirectly or any delay in delivery of products to you.
We provide a host of payment options to make payment against the order placed with us.
You agree, understand and confirm that the Payment details you provide on the Website will always be correct and accurate. You agree not to use any illegitimate, counterfeit, illegal, unlawful or fraudulent Payment method when making payment to us either on the Website or otherwise. Any Payment information will not be utilized and shared by our payment gateways or us with any of the third parties unless required for fraud verification's or by law, regulation or court order. We will not be liable for any payments fraud on you. You agree that the liability for fraudulently using any Payment method will be on you and the onus to 'prove otherwise' shall exclusively rest on you.
We shall be under no liability whatsoever for any loss or damage arising directly or indirectly out of the decline of authorization for any Payment transaction conducted on the Website.
Order Cancellation by us
Currently we deliver only in select cities only in UK and more are being added to the list of Countries where we deliver our products or services.
You agree and confirm that the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. We will not deliver an order to a PO Box address (or such other similar address). In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by us for re delivery shall be claimed from you.
You agree that, for security reasons, we will not deliver at an address that is not submitted to us prior to dispatch of the order from our premises. Any order where a change in address is required by you after it has been dispatched will be brought back to our premises and will be re-dispatched after processing your request for change of delivery address. We will not be responsible for any delays or any loss incurred by you on account of delays caused by changes in delivery address.
While using or accessing the Website or interacting with us through e-mail, telephone or chat, you are electronically communicating with us. You agree and consent to receive electronic communication from us in the form of email or notices posted on the Website. You agree that all agreements, policies, notices, disclosures posted and made available on the Website and other electronic communication satisfies any legal requirement that such communication be in writing. You permit that we can store all your communication with us for future reference.
Live Customer Support Chat
As a feature to provide better customer service and early resolution of queries, complaints, etc, we may offer a live online chat feature with our customer service representatives or through our service providers. Presence or absence of such feature on the Website is at our sole discretion.
In case such a live customer support chat feature is offered on the Website, you agree that
We may suspend live customer support service at any time without notice and at our sole discretion.
We will not be responsible for any delay caused in attending to or replying to the queries via chat.
Any communication through chat feature may be stored by us for our future reference and you would not have the right to access this information at a later date.
While chatting, you will not put on any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
You will not use the chat feature on the Website for selling of any products or advising on business opportunity or any other form of solicitation.
Reviews, Feedback, Submissions
All reviews, comments, feedback, posts, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or through this Website or otherwise disclosed, submitted or offered in connection with your use of the Website (collectively, the "Feedback") shall become our property including any rights, titles and interests associated with it including but not limited to copyright or other intellectual rights. You agree that we will be entitled to use, reproduce, publish, display such Feedback in any way, commercial or otherwise, either in original form or in modified or adapted or modified manner.
You also agree that we shall not compensate you in any way for your Feedback .
We shall be under no obligation to respond to any Feedback.
We do not regularly review posted Feedback, but do reserve the right (but not the obligation) to monitor and edit or remove any Feedback submitted on the Website. You grant us the right to use the name that you submit in connection with any Feedback. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Feedback you submit. You are and shall remain solely responsible for the content of any Feedback you make and you agree to indemnify us and our affiliates for all claims resulting from any Feedback you submit. We and our affiliates take no responsibility and assume no liability for any Feedback submitted by you or any third party or any other user.
All the content on the Website, including but not limited to, advertisements and promotional material whether our own or of other entities, is protected by intellectual property rights of respective owners, sponsors or advertisers (or by other persons or companies on their behalf).
You agree not to copy, modify, rent, lease, loan, sell, distribute or derive any work based on the Website content (either in part or full) without prior written approval from us or by the content owners. Further, we will delete any unwanted material or illegal content upon being brought to our notice or upon being discovered by us and we reserve the right to initiate appropriate legal action.
You understand and agree that you are solely responsible for (without any liability on us) all the consequences of your actions and/or content that you create, transmit or display using the Website (including any loss or damage which we may suffer).
While using the Website, you may find that some content of other users (including unauthorized users or hackers) is offensive, indecent or objectionable to you and you agree to use the Website at your own risk. You agree that you will not hold us and/or our service providers responsible in any manner for any content on the Website that you may find offensive, indecent, or objectionable. On noticing any such content or being informed, we will take appropriate and requisite action and if found necessary, delete it from the Website.
Any violation or attempt to violate any equipment or system or network or security measures connected with the Website will result in civil or criminal liability on you. We or our third party service providers may constantly monitor, evaluate and investigate occurrences of such violations and we may involve law enforcement authorities to enforce our endeavours and initiate actions including legal action against users involved in such violations.
You agree not to access or attempt to access any other computer systems or member profiles or blogs or members' account information on the Website or part of Website in an unauthorized manner or disrupt or attempt to disrupt any other system or network or websites through the Website.
You agree to refrain from involving in an act or taking any action that imposes an unreasonable or disproportionately large load on the Website or any systems or networks connected to the Website. We reserve all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way, direct or indirect, on your own or as part of group of people, intentionally or unintentionally in DoS (Denial of Services) / DDoS (Distributed Denial of Services) attacks.
You agree to refrain from using any means to interfere or with an attempt to interfere with the normal working of this Website or any computers or systems connected with the Website or any other activity being conducted on this Website. You agree that you will not engage in any activity that hinders or disrupts or diminishes our ability to offer intended products or offerings through the Website. Unless specifically permitted through a separate written consent from us, you agree not to access (or attempt to access) any part of the Website other than through the interface provided by us. You shall not use any engine, software, tool, methodology, algorithm, agent or other device or mechanism whether manual or automatic (including but not limited to scripts, crawlers, spiders, robots, intelligent agents) to access or search or navigate, other than the Website interface provided by us and/or search capability provided by web browsers.
You agree to refrain from breaching or attempting to breach the security of the Website in any manner, including but not limited to, such as (a) accessing unauthorized data or logging into an unauthorized account (b) attempting to test the vulnerability of the Website, its related systems or any security measures (c) attempting to interfere with service to any other user (d) sending unsolicited email, promotions and/or advertising of products or services to the Website or users resulting in overloading, "flooding," "spamming," "mailbombing" or "crashing” (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting or (f) posting or attempting to post any software virus, computer code, files or programs aimed to interrupt, destroy or limit the functionality of Website or (g) submitting or attempting to submit trojan horses, worms, software time-bombs, bots, or other computer routines that may damage, interfere with, intercept or expropriate any system, data or personal information through this Website or via means of submitting a virus.
Unless specifically permitted by us in writing, you will not copy, modify, create a derivative work of, reverse engineer, decompile, extract source code of the Website in any manner.
Restrictions on using the Website
You agree and confirm that you will not host, upload, publish, transmit or share any information on the Website to:
Make, transmit or store electronic copies of materials protected by copyright without our prior written consent.
Transmit any communication of the nature of "junk mail", "chain emails", or "spamming" or any unsolicited manner
Infringe any third party's rights, including but not limited to, intellectual property rights, copyrights, trademarks, rights of privacy (including but not limited to unauthorized disclosure of a person's name, email address, physical address or phone number) or advertisement rights
Engage in promotional activities or commercial activities and/or unsolicited sales without our prior written consent.
Threaten or attempt to threaten the integrity, defence, security or sovereignty of UK, either directly or indirectly, in any manner.
Act in any manner that may create potential liability for us in any manner or cause us to lose (either partly or fully) the services of our internet service provider ("ISPs") or other suppliers
Copyright & Trademark, Intellectual Property and Intellectual Rights
We, our affiliates, licencors and service providers reserve all intellectual property rights (including copyright), whether registered or not, for all the content, programs, products, processes, technology and other material on this Website. Grant of right to access this Website does not confer upon anyone any license in any manner to our or any third party's intellectual property rights. All the rights regarding this website are owned by or licensed to us or to the service providers to whom they belong.
Our names, logos, slogans and all related products and services and their derivatives are our intellectual property. All other brands, logos, marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.
You acknowledge and agree that we (including our business partners, service providers, licencors) own respective legal right, title and interest in and to the Website including intellectual property rights (whether registered or not and these rights may exist anywhere in the world).
All software used on this Website is either our property or licensed to us or our affiliates and suppliers and protected by respective copyright laws.
Unless otherwise noted, all Website contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by us, one of our affiliates or by third parties and are protected by international copyright laws. This Website as a compilation (meaning the collection, arrangement, and assembly) of all contents is our exclusive property and may be protected by UK and international copyright laws.
You further acknowledge in the event of us sharing any confidential information with you or you accidentally or inadvertently coming across any such information related to the Website, you shall not disclose such information without our prior written consent.
You agree that you will not use any trademark, service mark, trade name, domain name, logo posted on the Website in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
In the event that any content on the Website inadvertently infringes any copyright or intellectual property of any third person and is discovered on the Website, it should be promptly brought to our notice by the owners of such intellectual property, substantiating the same with ample evidence. Such infringing content may be taken down if the claim is found to be reasonable. Further, if a product or service is required to be discontinued, we will do so without any liability to you.
Limitation of Liability
The Website is provided on an "as is" condition and “as available” basis without any representations, warranties or guarantees from us, express or implied, except otherwise specified in writing.
It is our endeavour to provide you with reliable, accurate and up to date information on the Website. However, we do not warrant to you that (a) your use of the Website will meet your expectations or requirements, (b) usage of the Website will be uninterrupted, timely, secure or free from error, including server downtime, (c) any information obtained by you as a result of your use of the Website will be accurate or reliable
You agree that we shall not be liable to you for any other loss or damage, whether direct or indirect, incurred by you as a result of, including but not limited to:
any changes made by us to the Website or any part or any features within the Website
removal, deletion of, corruption of, or our failure to store, any content and other communications data maintained or transmitted by or through your use of the Website;
any inaccurate, untrue, false or dated account information
your failure to keep your password or account details secure and confidential;
You agree to download or obtain any Contents from the Website at your own independent discretion and risk. We will not be responsible or liable for any damage to your computer or software or any other device or its software or any loss of data as a consequence of download of any Contents from the Website.
Governing Law and Jurisdiction
Notwithstanding our reasonable efforts in that behalf, we cannot take responsibility of or control the information provided by other users which is made available on the Website. Please use caution and practice safe trading when using the Website.
We will not be responsible for any errors or omissions or any technical problems you may experience with the Website or for the results arising from the use of the Website. This disclaimer does not apply to any product warranty offered by us or as specified in the product specifications.
We (including our associates, service providers and technology partners) do not provide any warranty regarding the accuracy, reliability, completeness, and/or timeliness of any information, software, graphics, links or communications on the Website or through the use of Website. Consequently, we assume no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Site.
The Website may provide content or hyperlinks to other internet websites, blogs or resources. Similarly, you may be directed to our Website from other internet websites, blogs or resources. You acknowledge and agree that we will not be held responsible or liable for the availability of any such external websites, blogs or resources, and do not endorse any advertising, products or other materials on or available from such third party websites, blogs or resources.
There may be promotions, contests campaigns or advertisements from third party service providers (Advertisers) placed on our Website. Your interaction or dealing with such Advertisers found on or through the Website, including payment and delivery of products or services advertised or promoted by them, any other terms, conditions, warranties or representations associated with such interactions, are between you and such Advertisers. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as a result of presence of such Advertisers on our Website. You further agree that we will not be liable in any manner for any loss or damage arising out of your reliance placed on the completeness, accuracy or existence of any claims made by such Advertisers.
It is possible for others (including unauthorized users or hackers) to obtain personal information about you on account of your use of the Website. Such information may be used in a manner not-acceptable or detrimental to you, even though we do not approve of such unauthorized use of your personal information. Please exercise caution and discretion in the type of information you publicly disclose or share with others on the Website. By using the Website, you acknowledge and agree that we will not be held responsible for such use of any information that you publicly and voluntarily disclose or share with others on the Website.
Upon termination by either of the parties, all of the legal rights, obligations and liabilities in relation to the obligation to maintain confidentiality or such other legal rights, obligations and liabilities which are expressed to continue indefinitely, shall continue unaffected by such termination.
General legal terms