Q. What is meant by Personal Information? What Personal Information do you collect?
A. “Personal Information” is any information that can help identify you like your name, address, email address, mobile number, etc. When you register with our Website or purchase something from our online store, as part of the buying and selling process, we want you to provide certain Personal Information such as your name, mobile number, address and email address, and other information like registration information, shipping address, garment measurements, ordering information and billing information required for providing products and services by this Website, including sensitive information like credit or debit card or bank account or other payment related information like mobile wallet, e-payment details, etc. We also collect and maintain your information when you take surveys intended and related to our Website, contacting us through telephone or email, book a stylist visit, sign-up to receive email alerts & newsletters, request to receive order alerts through email or text messages and enter promotional contests. However, we do indicate which information is required and which information requirement is optional.
We also ask you for your garment measurements, either online or offline or through a stylist session you may book with us. These will be used to create beautiful tailor-made dresses for you.
Apart from these, when you visit and/or browse our Website, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and immediately previous or next URL your visit (whether on our Website or not).
We will only maintain your Personal Information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Q. What cookies are collected?
A. When you visit our Website, we may in association with our affiliates, business partners or service providers, place cookies (or such other similar technology) on your device to understand your interests and preferences, automatically track your browsing activity to understand user behaviour and personalize your online experience. To understand more about cookies, please visit https://en.wikipedia.org/wiki/HTTP_cookie
Here is a list of cookies that we use. Manual deletion of any of these cookies will result in non-deterministic behaviour of the Website and any resultant complaints will not be entertained.
SMF_CRT: This unique token, persistent for 30 days, stores information about the contents of the cart.
SMF_CSUP: This cookie, persistent for 30 days, will indicate whether the browser you are using supports cookies or not.
SMF_SECKEY: This unique cookie, persistent for 30 days, is an additional user validation.
When you visit our Website, we may use third-party advertising service providers to publish advertisements about products and services of interest to you based on your browsing information (excluding your name, address or contact information) about your visits to our Website or other websites.
Should you choose to decline cookies by disabling them through your browser functionality (if available), you may not be able to experience all the features offered by our Website.
Q. How is this information used?
A. We process or use the information you provide to give you the best experience ever!
We retain your Personal Information, your buying history, personal correspondence with us and use it when required to resolve your queries & complaints, provide customer support and troubleshoot problems. The information collected on the Website helps us learn and understand about Website’s users and our customers and improve our business offerings and operations.
Your Personal Information may be used to send you personalized offers based on your previous purchases and interests. We provide our users the option to opt-out of receiving promotional, marketing-related communications from us, after setting up a membership (registered user) account.
We shall use the information collected from you, either individually or in a combination, including but not limited to, for (1) creating and delivering the perfect fitting dresses for you, (2) studying the trending dresses so that we can curate our product offering accordingly, (3) enhancing the user experience of the Website, (4) update you with the new products, offers, bargains and other updates, (5) conduct research surveys to learn from your experience and make our products and services better, (6) measure site statistics, (7) online and offline advertisements, (8) to collect and process payments, (9) to identify and safeguard the Website or its affiliates or third-party service providers against fraudulent and criminal activities, (10) for audit and regulatory requirements.
Q. How can I change my Personal Information
A. At any point, you can visit the “My Account” section after logging in the Website and update the address details. It is in your interest and your responsibility to keep your information updated. Please note that the stylist or delivery agent will visit only the address mentioned in your profile and they will not meet you at any place even if it is near your mentioned address. Also, we will not deliver an order to a PO Box address (or any other address of that sort). If you update the address while your order is pending, you will be required to call the Customer Care number or email at Stitchmastersuk@outlook.com informing of the change. Any order where a change in address is required by you after it has been dispatched will be brought back to our premises and will be re-dispatched after processing your request for change of delivery address. We will not be responsible for any delays or any loss incurred by you on account of delays caused by changes in delivery address. We shall not be held responsible for any delays or loss on account of delays in delivering your product due to inaccurate delivery address.
You can also update your uploaded measurements under “My Account”. Please note that you are solely responsible for a dress misfit if you update a measurement incorrectly.
You will need to contact Customer Care directly in order to get your email address or mobile phone updated as these are unique identifiers of your profile.
Q. Are online payments safe on the Website?
A. Yes, shopping at StitchMastersuk.co.uk is 100% safe. All Credit card and Debit card payments on the Website are processed through secure and trusted payment gateways offering a choice of multiple payment options offered by major UK banks as well as other payment modes. Your payment service provider might ask you to enter a secure authentication password/code, which is not printed anywhere and is known only to you. This makes your online transaction extremely safe and secure.
StitchMastersuk does not store any of Credit/Debit card details provided by you.
Q. How will my Personal Information be used by the Third-Party Service Providers?
A. In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, whether such third-party service providers are based in India or outside India.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. While such service providers may have access to your Personal Information, we do not authorize any of our service providers to use your Personal Information for any purpose other than to provide the intended or contracted services.
For such third-party service providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers.
In particular, remember that certain third-party service providers may be located in or have facilities that are located a different jurisdiction than either you or us. Your information may also become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on hyperlinks or URLs on our Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
QUESTIONS AND CONTACT INFORMATION